Nutrition summary/breakdown blank

I use the Android app, gold subscription. Several items, wither scanned or searched on the database are missing the nutrition data completely. I can see the name of the item, I can choose a serving size but the nutrition information is blank.

Comments

  • edited August 2018

    I have noticed this on quite a few foods. This is one example:

    Steps:
    1. Android app, Add Food.
    2. Search and tap "Ice Cream, Vanilla or Other Flavors, Includes Chocolate Chip" from the NCCDB.
    3. Leave "cup - 132g" as default unit.
    4. Type 1 in the box. No issue.
    5. Add another 1 (=11). Nutrition box disappears.
    6. Add one more 1 (=111). Nutrition box comes back.

    #AllTheDots

  • I just tried to reproduce this using @Vickie 's steps (Thanks for such a detailed description! This is EXACTLY the kind of bug report that helps us the most!) but was unable to reproduce. Would one of you mind sending a screenshot (either here or to [email protected]) of the add serving screen you are seeing so we can look into this further. We have had another similar report.

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I've sent the screenshots to the support email.

    I'm using diary groups. Other than that, I think everything else is standard settings.

    #AllTheDots

  • Hello @Dawnt & @Vickie ,
    This issue has now been resolved. Please let me know if you encounter it again. Thanks for your patience and understanding.

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Thanks @Hilary and developers! I haven't noticed this issue in quite a while. Will report again if I see it on a new food. :)

    #AllTheDots

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