Cant log in cronometer app

Stef

Hello ,
For the past few days i am unable to log into my Cronometer app as keep getting this Error message:

Java.net.SocketTimeoutExceptiontimeout

I can log into my cronomeyer gold account using the browser but the cronometer webpage it is not optimised for mobiles so it us not user friendly. I have uninstalled and reinstalled the app , but still not working....it was working fine up unyil 3 days ago .....anybody else having the issue?
What does the error message mean and how do I fix it? 

Regards 

Hilary

Hi @Stef ,
Thanks for reporting this issue. Is this occuring on iOS or Android? Are you using Wifi to log into your account; do you have trouble with any other apps if you have a slow internet connection? I will have our developers look into this issue. Thanks for your patience and understanding while we work towards a resolution.

Hilary

Hi @Stef , I have spoken to our developers about this; It sounds like it is likely a slow internet connection. Try using data or a different Wifi connection to determine if this is the issue!

Stef

Hi Hilary,
Thank you very much .
I have done what you suggested snd it now works.

Thank you very much 🙏