Sync Error w/ Withings Healthmate

edited July 2019 in Help

Good morning.

Today, i noticed that Cronometer was no longer syncing with Withings' HealthMate software. The Devices Section on Cronometer shows that withings is no longer synced - both on the android mobile app and the desktop website from a windows computer. And when I try to connect, nothing occurs on the desktop browser and an error populates on android app stating:

" Oops. Something has gone wrong. Unexpected error."

Withings suggest that it could be a API authentication issue and to reach out to the cronometer team.

Please advise on steps to resolve this technical issue. Thanks, - Drew

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