I have signed into my garmin account but the info is not showing on Cronometer.

How do I attach my garmin?

Answers

  • We’re sorry to hear you are experiencing problems syncing your device with Cronometer.

    Please follow these steps to disconnect and reconnect your device's data sync with Cronometer: https://cronometer.zendesk.com/hc/en-us/articles/360020355032

    If you have followed these steps and are still experiencing problems, please let me know and I will be happy to investigate the issue further.

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I can’t even tell if my comment posted!! This was not helpful!!

  • There is no unlinking and relinking?? I don’t think it is linking. The wheel turns then just stops and goes to the page the lists all the devices.

  • Hi @Jagee can you please send a screenshot of the last page you get to before the spinner occurs to [email protected]
    Thanks

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Then I sign in, and agree to terms then it spins and goes back to the first screen shot.

  • edited January 8

    @Jagee What version number of Cronometer are you using (You can find this listed at the bottom of your settings screen)? When it goes back to the first screen does the button then say "Unlink"?

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • 3.3.3. I have never seen anything that says unlink

  • I don’t think it is linking in the first place.

  • Thanks for your patience while we try to get to the bottom of this @Jagee. Can you also check if Cronometer is listed in your Garmin app as connected? To check this, log in to your garmin connect account via your web browser. Then click the profile and account icon in the top right corner and choose account settings. Click account information and scroll to the bottom. You will see Cronometer listed under the applications section here if you are linked.

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Forget it!! You shouldn’t advertise that they can be connected or at tell people it is so complicated that the average person can’t figure out how to do it!! What a waste of time!!

  • Hi Jagee,
    Sorry to hear you are frustrated with this. In general, the connection is very simple and requires only the tap of a button and your sign in information before it is linked. The steps I provided are in an effort to understand and fix the problem you are personally experiencing. This is not the way the garmin link is meant to be acting, and we would like to resolve it so that you can again easily link. No problem, if you aren't interested in following through the steps, you can simply leave it unlinked and log your exercise information manually or link to either google fit or apple health.

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I'm having the same issue. I've checked my Garmin Connect and it doesn't show Cornometer. Here is what my account information
    page looks like.

    Me, Sandee & German Shepherd Dog Zeus Full Time RVers that left Illinois for better weather.
    Using the KETO "diet" for weight loss but working on making keto a life style.
    Don

  • Hi @athuddriver can you confirm if you are getting the spinner when attempting to connect? is this occuring on the mobile app?

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Yes, I was getting the spinner on the web app when I was establishing the link. I just loaded the iPhone app this morning and it shows that the device is connected already.

    Me, Sandee & German Shepherd Dog Zeus Full Time RVers that left Illinois for better weather.
    Using the KETO "diet" for weight loss but working on making keto a life style.
    Don

  • OK...I fixed it. LOL The problem is that Garmin connect users might have 2 sign ons. One is for the Garmin Connect and the other might be for the discussion areas. I was using the later but have corrected it and using the former now. Connection and back data are now properly imported. THANKS!

    Me, Sandee & German Shepherd Dog Zeus Full Time RVers that left Illinois for better weather.
    Using the KETO "diet" for weight loss but working on making keto a life style.
    Don

  • BTW....for others, this is how it should look like.

    Me, Sandee & German Shepherd Dog Zeus Full Time RVers that left Illinois for better weather.
    Using the KETO "diet" for weight loss but working on making keto a life style.
    Don

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