I have signed into my garmin account but the info is not showing on Cronometer.

Jagee

How do I attach my garmin?

Hilary

We’re sorry to hear you are experiencing problems syncing your device with Cronometer.

Please follow these steps to disconnect and reconnect your device's data sync with Cronometer: https://cronometer.zendesk.com/hc/en-us/articles/360020355032

If you have followed these steps and are still experiencing problems, please let me know and I will be happy to investigate the issue further.

Jagee

I can’t even tell if my comment posted!! This was not helpful!!

Jagee

There is no unlinking and relinking?? I don’t think it is linking. The wheel turns then just stops and goes to the page the lists all the devices.

Hilary

Hi @Jagee can you please send a screenshot of the last page you get to before the spinner occurs to support@cronometer.com
Thanks

Jagee

Jagee

Then I sign in, and agree to terms then it spins and goes back to the first screen shot.

Hilary

@Jagee What version number of Cronometer are you using (You can find this listed at the bottom of your settings screen)? When it goes back to the first screen does the button then say "Unlink"?

Jagee

3.3.3. I have never seen anything that says unlink

Jagee

I don’t think it is linking in the first place.

Hilary

Thanks for your patience while we try to get to the bottom of this @Jagee. Can you also check if Cronometer is listed in your Garmin app as connected? To check this, log in to your garmin connect account via your web browser. Then click the profile and account icon in the top right corner and choose account settings. Click account information and scroll to the bottom. You will see Cronometer listed under the applications section here if you are linked.

Jagee

Forget it!! You shouldn’t advertise that they can be connected or at tell people it is so complicated that the average person can’t figure out how to do it!! What a waste of time!!

Hilary

Hi Jagee,
Sorry to hear you are frustrated with this. In general, the connection is very simple and requires only the tap of a button and your sign in information before it is linked. The steps I provided are in an effort to understand and fix the problem you are personally experiencing. This is not the way the garmin link is meant to be acting, and we would like to resolve it so that you can again easily link. No problem, if you aren't interested in following through the steps, you can simply leave it unlinked and log your exercise information manually or link to either google fit or apple health.

athuddriver

I'm having the same issue. I've checked my Garmin Connect and it doesn't show Cornometer. Here is what my account information
page looks like.

Hilary

Hi @athuddriver can you confirm if you are getting the spinner when attempting to connect? is this occuring on the mobile app?

athuddriver

Yes, I was getting the spinner on the web app when I was establishing the link. I just loaded the iPhone app this morning and it shows that the device is connected already.

athuddriver

OK...I fixed it. LOL The problem is that Garmin connect users might have 2 sign ons. One is for the Garmin Connect and the other might be for the discussion areas. I was using the later but have corrected it and using the former now. Connection and back data are now properly imported. THANKS!

athuddriver

BTW....for others, this is how it should look like.