Bug - notifications firing incorrectly

girldylan

Notifications are telling me I haven’t logged certain meals at set times, but I have logged data into each prior to time of notification

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Hilary

Hi @girldylan,
Thanks so much for reporting this!
Did you log these foods to you diary via web or via mobile app? At what time did you add these foods to your diary?

girldylan

Via mobile app. Breakfast was added around 6:30am and reminder is set for 12;00pm. Snacks were logged around 9:45am and reminder is set for 11:00am

Hilary

Thanks so much! I was able to reproduce the issue and our developers will be looking into the fix!

Markjowen

Just want to add to this. Since the last beta, I've noticed the same. In settings - notifications, everything is set to off.

Hilary

Thanks very much for reporting @Markjowen! Are you able to resolve the issue by going to your app settings in your phone and revoking notifications permissions for now? We will hopefully have a fix out to you guys soon!

Markjowen

I have tried that. Funnily enough, it "seemed to only start after I was investigating an issue someone on Reddit had where they also were getting unwanted notifications. My notification settings were turned off, and didn't get any notifications, but I turn it on to see what other sub-settings there were. Then I turned everything off again. Then I started getting regular emails and notifications about not logging my food. I rechecked that everything was set of off, and even click on the link in the email that would "cancel the notifications", but they still keep happening.

Unfortunately, I made the initial changes at about the same time that the latest beta was released, so I'm not sure if it's related. I've posted in the beta forum, but maybe it's not related to the beta...

Hilary

Thanks mark! All good; doesn't matter where, you post, I will find your message eventually Thanks for the extra info, we've got our developers looking into this - so sorry for the inconvenience!

loneshepherd

I'm getting a couple notifications from the Cronometer app (Pixel 4, latest version of Android) as well, despite having all notifications turned off.

Hilary

Thanks for reporting @loneshepherd we are looking into it and should have the issue fixed soon

JanetofNQ

My Samsung S20 is also firing a notification that I haven't entered any foods despite being disallowed - the notification is incorrect, by the way.

Hilary

Hi guys, just wondering if any of you have encountered this in the most recent update? We released a potential fix, but it looks like it is possible the issue is still occuring

loneshepherd

I saw this notification today or yesterday morning despite having already logged the entire day the night before using the website.

Markjowen

Haven't seen this for a couple of days.

Markjowen

Spoke too soon. Got one just now...

Hilary

shoot! Thanks for letting us know! We will continue to keep checking it out. One thing to note, is that we have not resolved the issue of getting the notification when you have logged your items via web. The potential fix we had is for users getting notifications incorrectly when only using the mobile version.

MsCheryl

Me too. Happens erratically but it happened again today.

Markjowen

Got a notification just now even though I have been logging food...

(This is with the app)

JaBe

Still happening as of 11/17/21
V3.12.1(b1115-IF-s)