Keto Mojo pairing error

micro
micro
in Bug Reports

Hello,

I have trouble connecting Cronometer with my Keto Mojo cloud - everything is fine up to the point where I confirm to give the permission to get the data. - any suggestions ?

· Share on Facebook

Comments

  • nomasprime
    nomasprime

    Having the same problem. Looks like the integration doesn't work, will contact support.

    · Share on Facebook
  • micro
    micro

    After today’s update I was able to successfully pair my Keto Mojo. And Apple health integration has been fixed too. Great work!

    · Share on Facebook
  • nomasprime
    nomasprime

    Confirmed.

    Thanks @micro and Cronometer team.

    · Share on Facebook
  • nomasprime
    nomasprime
    edited February 2021

    Noticed Keto Mojo integration disconnected on 31st January without any notification.

    Reconnected but still missing data.

    Tried Settings > Devices > Update > Backfill but still missing.

    Turned out Keto Mojo app on my phone had also logged out without warning.

    Logged in to Keto Mojo on phone and tried backfill again, still nothing.

    Disconnected device from Cronometer, connected again, and backfill again. Finally I have Keto Mojo readings in Cronometer.

    · Share on Facebook

Categories