Bug - notifications firing incorrectly
Notifications are telling me I haven’t logged certain meals at set times, but I have logged data into each prior to time of notification
Comments
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Hi @girldylan,
Thanks so much for reporting this!
Did you log these foods to you diary via web or via mobile app? At what time did you add these foods to your diary?Hilary
cronometer.com
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https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
Via mobile app. Breakfast was added around 6:30am and reminder is set for 12;00pm. Snacks were logged around 9:45am and reminder is set for 11:00am
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Thanks so much! I was able to reproduce the issue and our developers will be looking into the fix!
Hilary
cronometer.com
As always, any and all postings here are covered by our T&Cs:
https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
Just want to add to this. Since the last beta, I've noticed the same. In settings - notifications, everything is set to off.
M : 52 : 5'10" : Keto & IF
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Thanks very much for reporting @Markjowen! Are you able to resolve the issue by going to your app settings in your phone and revoking notifications permissions for now? We will hopefully have a fix out to you guys soon!
Hilary
cronometer.com
As always, any and all postings here are covered by our T&Cs:
https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
I have tried that. Funnily enough, it "seemed to only start after I was investigating an issue someone on Reddit had where they also were getting unwanted notifications. My notification settings were turned off, and didn't get any notifications, but I turn it on to see what other sub-settings there were. Then I turned everything off again. Then I started getting regular emails and notifications about not logging my food. I rechecked that everything was set of off, and even click on the link in the email that would "cancel the notifications", but they still keep happening.
Unfortunately, I made the initial changes at about the same time that the latest beta was released, so I'm not sure if it's related. I've posted in the beta forum, but maybe it's not related to the beta...
M : 52 : 5'10" : Keto & IF
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Thanks mark! All good; doesn't matter where, you post, I will find your message eventually
Thanks for the extra info, we've got our developers looking into this - so sorry for the inconvenience!Hilary
cronometer.com
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https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
I'm getting a couple notifications from the Cronometer app (Pixel 4, latest version of Android) as well, despite having all notifications turned off.
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Thanks for reporting @loneshepherd we are looking into it and should have the issue fixed soon
Hilary
cronometer.com
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https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
My Samsung S20 is also firing a notification that I haven't entered any foods despite being disallowed - the notification is incorrect, by the way.
JanetofNQ
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Hi guys, just wondering if any of you have encountered this in the most recent update? We released a potential fix, but it looks like it is possible the issue is still occuring
Hilary
cronometer.com
As always, any and all postings here are covered by our T&Cs:
https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
I saw this notification today or yesterday morning despite having already logged the entire day the night before using the website.
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shoot! Thanks for letting us know! We will continue to keep checking it out. One thing to note, is that we have not resolved the issue of getting the notification when you have logged your items via web. The potential fix we had is for users getting notifications incorrectly when only using the mobile version.
Hilary
cronometer.com
As always, any and all postings here are covered by our T&Cs:
https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer -
Me too. Happens erratically but it happened again today.
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Got a notification just now even though I have been logging food...
(This is with the app)
M : 52 : 5'10" : Keto & IF
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Still happening as of 11/17/21
V3.12.1(b1115-IF-s)
