Lost Gold Status

shawbeck
shawbeck
in Bug Reports

I upgraded to Gold status 2 days ago, worked great up until this morning where I've lost it - both on the app and desktop. Confirmed payment went through. Not getting any action with my ticket. Anyone else deal with this?

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Answers

  • Donna_cps3
    Donna_cps3 image

    Keep contacting support?

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  • Maggie
    Maggie image
    edited February 14

    Any luck? Did you upgrade on the desktop and the app is not syncing? Check the app profile to see if it says gold. Check the web version. Maybe they aren't syncing? Log out. Delete the app on your mobile device. Reinstall it. Log in. Go to your Account and check to see if it's Gold.

    Edit: Are you an iPhone user? Maybe you have to go into your iOS settings.

    Account Type Gold
    This Gold subscription is managed through Apple. To make changes, use your iPhone to open iOS Settings -> Apple Account -> Subscriptions

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