Is anyone else having issue to add foods to their diaries?

vollker92
vollker92 image
in Logging Food

Hey guys, my clients and I are trying to add foods to our diaries, but when we search for a food, no results show up. Is anyone else having this issue?

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Answers

  • thisParrot
    thisParrot image

    I'm also having the same issue, no foods showing up. Maybe the server is having some issues?

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  • Bsgenius22
    Bsgenius22

    It was working fine this morning, and now it is not. I noticed I had to update the app so maybe there was a bug when the update happened.

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  • jps
    jps image

    Same with me. It worked fine this morning (September 22) and now the food lists don't load.

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  • Iwlyte
    Iwlyte

    I am also having trouble and my custom foods are gone and it won't keep any of my favorites. I'm hoping it's just a temporary issue with the app and not the update

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  • Alison_Ledbury99
    Alison_Ledbury99 image

    I’ve got the same issues, let’s hope it’s a bug they fix quickly

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  • daxipedia
    daxipedia

    I'm also having the same issue as of about 11am

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  • Nadi444
    Nadi444

    Same here with me. It started earlier today. Seems to be impacting a lot of users. I hope it gets fixed soon

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  • dennijad
    dennijad

    I am also having this issue. Let us hope it is fixed soon.

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  • ANAM123456
    ANAM123456 image

    Currently 1:59 and having same issue. All favorite and custom foods gone and can’t find any “foods” to enter. Pls fix asap!

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  • TMS
    TMS

    Mine was working a couple of hours ago, but not working now

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  • AaronW
    AaronW image

    This was an answer to my support ticket.

    Michelle (Cronometer)

    Sep 22, 2026, 2:06 p.m. PDT

    Hi Aaron,
     
    Thanks for getting in touch. 

    We are aware that our food search function is currently unavailable. We expect this issue to be resolved in roughly 60 minutes and our team is working to restore it even sooner. 

    In the meantime, you can still:

    • Select foods from your recent history
    • Scan foods using the barcode scanner
    • Copy and paste foods from previous diary entries
    • Log foods using Photo Logging and Voice Logging (Gold users only)

    We’re really sorry for the inconvenience and will be back in touch as soon as the issue has been resolved.
     
    Warmest regards,
    Michelle

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