Very long load times.

Steven

The last few months have seen Cronometer taking a rather long time(minutes) to load. I have looked through recent topics here and haven't seen anyone else mention it, which leads me to think something is wrong on my end.
Are there any settings that could be causing this? I have been consistently using the app since March, so there is 4 months of chart data there.

My phone is a samsung j5pro.

Any ideas?

Cheers,
Steven.

Hilary

Hi @Steven ,
Thanks for reporting this. This is something that we have seen, but have subequently fixed. Are you using our most recent version of the app? In which screens is this happening? We were seeing this issue when using the barcode scanner before!
Best,
Hilary

Steven

Hi @Hilary, thanks for getting back to me. I saw Cronometer updating last night, it is currently version 2.1.1. I will let you know if the issue persists beyond this point or not, but I will describe what has been happening.

It happens when loading the food diary. In the morning it will quite often hang while loading yesterdays food diary, and then i will have to manually adjust to the current day. Also when returning to the app after a couple of hours, the food diary will be displayed in the background but the loading ring will take a long time to clear.

Cheers!
Steven.

Hilary

Thanks for all the info @Steven. Definitely let me know if the problem persists! Thanks so much for the report; I have passed along your message and hopefully we can get this fixed soon if we haven't already!

Steven

Good morning @Hilary.
The problem persists. Yesterday I logged breakfast and lunch, all fine, but when I returned to add in my afternoon meal, I got a real long loading time. And this morning logging breakfast I gave up waiting for it to load, shut everything down and started it over.
I just opened it again to look at the UI, and had another long load, only minutes after having successfully logged breakfast.

Steven.

Hilary

Thanks @Steven . I have reported this to our developers!

cbfunky

Did this ever get fixed? The post is from 2 years ago, but I just started using the app again around 6 weeks ago and my loading times started getting longer and longer and now are around a minute or so!

Karen_Cronometer

Hi cbfunky,

Could you send our support team an email so we can look into this? support@cronometer.com
It would be helpful to know what browser and version you are using. Are you running into long load times on all pages in Cronometer? Do you have any plugins installed on your browser?

Thanks!