Strava unlinking itself this week

ssbbg

Several times this week I've noticed that the sync between cronometer and strava doesn't appear to be working. When I go into my account setting on cronometer, I see that Strava is not linked. When I re-enable the link, my day's activities sync over no problem. Then the next day the same thing... no link. I've never had problems before. Any thoughts?

John_Vance

Yep same issue. I've had to relink every day this week.

ssbbg

Well, at least I'm not alone. If no one posts a solution Monday, I'll submit a help ticket.

Hilary

Hi @ssbbg & @John_Vance thanks for reporting this. I have let our developers know about this issue. Please email support@cronometer.com if you have any new information about this issue. I will let you know when I have an update on the progress.

Hilary

@ssbbg @John_Vance
Our developers have been working on this issue today to update our software to reflect some changes made by Strava. This problem should be fixed moving forward. Thanks for your patience, and please let us know if you run into any more problems!

ssbbg

@Hilary
Thanks for the prompt response! I just relinked my Strava account for today, so I should know tomorrow if it is fixed.

ssbbg

John_Vance

If it's any help, Cronometer is showing Strava as unlinked after linking it yesterday. However, Strava still shows Cronometer under Settings --> My Apps with a "revoke access" button, indicating that it's still connected.

Hilary

Thanks for the update @John_Vance ! Let me know if this is still occurring tomorrow!

John_Vance

It's still disconnecting. Every time I post a new ride to Strava, it doesn't transfer to Cronometer and I have to re-link Strava.

John_Vance

Still disconnecting.

Hilary

Hi @John_Vance , Our developers released an update yesterday afternoon which may have resolved this issue. Please let me know if this is still occurring for you.