Syncing issue with Fitbit

I just synced my Fitbit to the app for the first time and everything seems to transfer over okay except my calories burned. Under the activity levels parameter I chose syncing but yet it's very inaccurate, for instance at the moment I've burned 980 calories today but it says 1900 in the app.

Am I doing something wrong? That 1900 doesn't seem to relate to anything

Comments

  • Hi normanporta,

    Cronometer will report your total calories for the day to help you plan your meals for the day. I believe Fitbit reports how many calories you have burned so far today - could that account for the differences that you are seeing?

    Best,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Maybe I'm confused but I assumed that upon choosing your activity level when you choose none and it says "using an activity tracker" that meant that calories burned in the activity tracker were then transferred into calories burned in cronometer as the day goes on. The whole reason why I want this is because my caloric needs differ drastically from day-to-day between 2,000 to 4300 calories depending on if I go to work or not as well as my activity level at work. That amount in and of itself is it is the only thing I use to choose how many calories I eat any given day. But if it doesn't work that way it's okay I can still just look at my Fitbit I was just trying to streamline the process.

    Thank you for your response

  • Hi Normanporta,

    Choosing the activity level setting of 0 is recommended when you are importing your activity from an activity tracker.

    The next step is to sync your device with your Cronometer account. You can do this from the Settings tab, under Devices. Click on Fitbit to get started. Choose what type of data you would like to import from your Fitbit account. Then you will start to see your calories imported into your Cronometer diary and they will be added to your calories burned!

    Learn about connecting devices in our user manual:
    https://cronometer.zendesk.com/hc/en-us/articles/360018579072

    Best,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Yes I know that as I stated in my first post I have already synced. my pulse, weight, my sleep, everything else goes through just fine it's just calories burned that doesnt.

  • Hi normanporta,

    Sorry to hear you are still experiencing this issue - would you please write us at [email protected] with some screenshots so we can look into this further?

    Thank you,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I am having the same problem. Even when setting activity level to "none", by fitbit calories burned is much higher on cronometer.

  • Hi mela,

    Could you contact us at [email protected] so we can look into this further?
    If you could include some screenshots of the difference between your Fitbit account and Cronometer for the same day, that would be a great help!

    Thanks,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I too am having the same issue as Mela and Normanporta. Has this discrepancy been solved Karen_cronometer?

  • Hi Benno,

    The number of calories reported can depend on your settings both in Cronometer and Fitbit. Would you mind emailing us at [email protected] so we can discuss your account details? If you could include some screenshots of the difference between your Fitbit account and Cronometer for the same day, that would be a great help!

    Thanks!

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I can help clarify this since it was one of the first questions I had some time ago.

    Your total calories burned is comprised of 2 components: 1) BMR -- how many calories your body burns just doing nothing, and Exercise (also called active minutes) -- how many calories you burned exercizing or moving around.

    The number you see for calories burned logged as Activity Minutes in Cronometer from Fitbit is just exercise calories. You need to add BMR calories spent so far in day to that to get total that matches up closer with Fitbit. Confusing, but --

    Take a look at total calories burned for previous days in both apps and compare the totals. You'll see total calories burned is right about even as expected. As it closer to midnight the numbers start to sync up.

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