Cronometer food info is not transferring to Fitbit

I have synced my Fitbit app with my Cronometer app, and Cronometer is pulling all of my Fitbit data with no problem, but it's not writing my nutrition data to Fitbit. I have had this app for years and used it many times and had no problem like this before. I even tried unlinking and relinking the apps, but no success. I really like the Cronometer app for food logging, as it's far superior than any other app I've used, but I'm going to have to stop using it if I can't convince it to write the info to Fitbit.

Answers

  • I linked fit bit and crono and they transfer informeation as expected so at least we know it can work.

  • It can, it's just not at the moment. Thought it might be a glitch with a recent update. I wanted to see if anyone else is having the same problem, or it's just me.

  • I'm having the same issue

  • Seems to be working today though

  • Same problem. Syncing all but food.

  • thanks for reporting this! Please follow the steps in the Cronometer device troubleshooting guidlines found here: https://cronometer.zendesk.com/hc/en-us/articles/360020355032
    If this does not resolve your problem, please contact [email protected] with more details about the issue including:
    1. Does this happen on mobile or web?
    2. If it is occuring on the mobile app, what version of Cronometer are you using? (Found at the bottom of the login page or on the app store)
    3. If occuring on the mobile app are you using iOS or Android
    4. If it is occuring on the website have you tried clearing your cache

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • If or when the syncing to fitBit works doies it just log the daily calorie amount, or the the amount of calories, carbs, fat, and protein by meal/time? (I need the nutrient intake amount and time to match to insulin intake time (in ManageBGL).)

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