Apple Health Sync Issues

KAR1975

Hello! For some reason I continue to get double inputs from Apple Health for my exercises for an activity. Even if I delete the additional activity, it'll immediately update it again (showing double the activity). This happens even if I complete the day. Any ideas on how to fix this?

Allan

On the 3 day long weekend I got 5 copies of each of my blood pressure readings. I'm wondering if because I was at a cottage with VERY bad cellular and no wifi if this was part of the cause. The app frequently fails to login or looses internet connection during an attempt to log foods requiring me to force quit the app.

Marie_Eve_Cronometer

Hi @Allan and @KAR1975 ,

Are you using third party apps?

@KAR1975

Would it be possible to send us at support@cronometer.com a screenshot of all of your workouts:

Apple Health > Today tab > tap on the Workout red box > scroll down and tap Show All Data

@Allan

Can you email us at support@cronometer.com with more details!

Cheers,
Marie-Eve

Allan

@Marie_Eve_H I don't have any devices linked to Cronometer, Biometrics and most exercises are read from HealthKit. I do manually enter the odd exercise in Cronometer.
I have both the AppStore and beta versions of Cronometer installed but only the AppStore version is connected to Apple Health.

Mamie44

This is really amazing. Great information about blog.

Marie_Eve_Cronometer

@Allan

Is your Apple Health connected to any third party apps? or are you manually entering the data into Apple Health?

Regards,
Marie-Eve

Allan

I have 16 apps installed with HealthKit integration, all data is sent to Apple Health thru these apps.

Screenshot 2019-08-09 at 1.08.54 pm.png

Blood Pressure.png

Marie_Eve_Cronometer

@Allan

Can you send us screenshots at support@cronometer.com of the following page in Apple Health?

Apple Health > Today tab > tap on the Red Blood Pressure Box > Show All Data

Thanks!

Allan

@Marie_Eve_H email sent