Problem with data from Garmin
in Help
I am getting extremely inaccurate (low calorie count) information linking to my new Vivosmart 4. I never had this problem with my Fitbit. I like Cronometer and don't want to give it up. Please tell me how to track my exercise and steps from the Garmin.
Answers
I am getting extremely inaccurate (low calorie count) information linking to my new Vivosmart 4. I never had this problem with my Fitbit. I like Cronometer and don't want to give it up. Please tell me how to track my exercise and steps from the Garmin.
Hi LinMMorris,
I'm sorry to hear that your data isn't transferring what you expected from your Garmin device. We have a device troubleshooting document in our user guide: https://cronometer.zendesk.com/hc/en-us/articles/360020355032-Device-Troubleshooting
If you are still experiencing problems, would you mind sending an email to our support team support@cronometer.com with some more specifics and we will help you get it sorted out!
Best,
Karen Stark
cronometer.com
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