Problem with data from Garmin

LinMMorris

I am getting extremely inaccurate (low calorie count) information linking to my new Vivosmart 4. I never had this problem with my Fitbit. I like Cronometer and don't want to give it up. Please tell me how to track my exercise and steps from the Garmin.

LinMMorris

I am getting extremely inaccurate (low calorie count) information linking to my new Vivosmart 4. I never had this problem with my Fitbit. I like Cronometer and don't want to give it up. Please tell me how to track my exercise and steps from the Garmin.

Karen_Cronometer

Hi LinMMorris,

I'm sorry to hear that your data isn't transferring what you expected from your Garmin device. We have a device troubleshooting document in our user guide: https://cronometer.zendesk.com/hc/en-us/articles/360020355032-Device-Troubleshooting

If you are still experiencing problems, would you mind sending an email to our support team support@cronometer.com with some more specifics and we will help you get it sorted out!

Best,