Lost Data

dmgm

Two things. 1) I changed my log in to a different email account and seem to have lost all my data, especially my custom foods and my favorites. In order to remedy this, I switched BACK to my original email log on email address, but I'm still not seeing my data. I'm assuming you all know that it takes a fair amount of time to enter in custom foods???? For it to be gone is extremely disappointing and annoying.

2) when I log in on my laptop, it doesn't show my gold subscription nor my (missing) data.

What's happening? Why aren't my accounts syncing correctly with data or devices???

Karen_Cronometer

Hello there,

It sounds like you may have created a new account somewhere along the line. Do you have any other email addresses that you may have used to make your original account? Send us an email at support@cronometer.com at we will help you out!