edited September 2020 in Help
My Withings scale is not importing information to my MacBookPro cronometer account. I've gone to Settings_Devices in the account and it says that it is connected. Everyday I must manually enter my weight. Do I need to purchase a Gold account for this information? I thought weight and body fat was automatically imported.
You do not need a Gold subscription to link your Withing account to Cronometer.
If the data is not importing, I would recommend disconnecting your Withings account in Settings > Devices, then reconnecting them. Make sure to allow the necessary permissions in import the data into Cronometer.
If the data is still not coming over to Cronometer send our support team an email and we will help you troubleshoot: [email protected]
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