Account(free) seemed to have been deleted

Xavious

Hi there! Love the app!

Got mom signed up on Cronometer free version last month and her account just disappeared. She tried using the 2 emails she has but says the account doesn't exist. Now she did say she hadn't used it for a couple of weeks so maybe it was idle too long?

Now I'm thinking, do you need to sign up for an account to use the free version or can you just use it? I have the purchased version so I can't remember.

Anyways she says she lost all of your custom foods and recipes so I'm guessing she would have to have an account.

Thanks for any insight.

Karen_Cronometer

Hi Xavious,

You do need to sign up for an account to use the free version of Cronometer.

Our support team can try to help her locate her account. Could she send us an email at support@cronometer.com ?

Xavious

Yup will do thanks Karen ! Thanks for the reply.

She "may" not have set up an account but she did lose your foods in her list so I thought you needed an account so that list would save on a database.

Anyways thanks again and I'll contact her shortly.