Spinning Disc on Diary Page in Android

DBK

I'm getting a spinning Disc on the diary page in the app on Android.

I tried uninstalling, rebooting and reinstalling, but it didn't help.

What can I do to correct this?

Thank you

Rinpoche

I'm also getting this today.

DBK

sorry about that, but glad to know I'm not alone! I reached out to support via email but haven't gotten a solution yet.

enawds

Same thing here. Uninstall/reinstall does not help either.

DBK

same with me!

DBK

I just disconnected Samsung Health in the app and the disc went away!

DBK

And reconnected Samsung Health and now it's working fine.

Karen_Cronometer

Thanks for reporting this - we're looking into it ASAP. It does seem to be related to having a fitness tracking app connected to your account. I'll update here when we have a fix for this.

Cheers,

DBK

thank you

enawds

I have only Google Fit connected. Disconnect/reconnect has no effect. Still spins.

Rinpoche

I have only Google Fit connected. I disconnected it, then killed the cronometer app. Then I restarted the app and it seems to be working now. Then I relinked Google Fit and it still seems to be working. . . for now. Still a problem, but at least there seems to be a workaround that can let me keep logging.

Wlm3

I am also having g this problem. I do have Samsung Health linked.

aebrimm

It happen to me too. Uninstalled and reinstalled that fixed it until I reconnected samsung health.

Wlm3

That's my experience too.

Karen_Cronometer

We released a fix! Could you please download the update when available and let us know if Cronometer is still loading the diary when you're linked to Google Fit/Samsung Health?

Wlm3

Just updated. Seems to be working now. Thank you for super fast response!

Rinpoche

I updated as soon as you made it available. With Google Fit linked, I haven't run into the problem in the past day, so it's looking good so far. Thanks very much for the quick response.