8 months later Withings sync STILL not fixed

AlexC

Hey Cronometer.

I messaged you about the Withings sync issue LAST DECEMBER. Which means EIGHT MONTHS ago.

How hard can it be to fix that bug in your app while every other service (garmin, trainingpeaks, etc) has been able to sync since day one?

This is so frustrating it makes me wanna cancel my gold membership. I specifically bought that 100$ scale last year so i wouldn't have to stupidly enter data every day in cronometer, now i ended up having to disconnect/reconnect every day which 2 times as long.

You're not prioritizing things right. It's not like we've had huge upgrades of the app over the last few months.

Get this done!

Karen_Cronometer

Hi AlexC,

Sorry to hear you've been having ongoing issues with your Withings account. That sounds very frustrating! You've not had any withing data for 8 months or is this an intermittent issue?

We are working on improving the number of times we're able to access data from Withings, though if you've not had any data transfer at all that would be another angle to take a look at. Would you mind if we take a look into your account?

AlexC

No data is transferred unless we disconnect/reconnect Withings every freaking day. Not just me, but EVERYONE using the Withings integration.

Have a look at the following thread:

https://forums.cronometer.com/discussion/4154/withings-connection-resets

Karen_Cronometer

Ok gotcha! Thanks.

I'll update the thread when we've get a fix out.

Lynntrovert

Yep. Withings data stops showing, go to cronometer settings and it shows withings not connected, I reconnect withings. This happens multiple times per week.

Hilary

We've released some updates to our withings connection. Be sure to check out https://forums.cronometer.com/discussion/4154/withings-connection-resets or our user manual for more details!
Let us know if you are still encountering issues after the update!