Listed nutrients not showing for my client

Hi, I have a pro account but my client can't see the number of listed nutrients for searched foods, so can't make judgements as to which database entry most closely matches the foods they ate.

I've attached screenshots for my view of an item (black tea, unsweetened) and their view. As you can see, the number of listed nutrients isn't showing for them.

As I don't want their logging to be influenced by in-app nutrient feedback, I've turned off the 'Hide All Nutrition Information' option under Restrictions. But if this also hides the number of listed nutrients, then it's not possible for me to use Cronometer to accurately assess their diet!

Can you please tell me what's wrong, so they can view the number of listed nutrients for foods but not get macro and micronutrient feedback on their intake?

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