Trouble adding supplements into the food diary daily

PositivePaula
PositivePaula
in Ask An Expert

I am hoping that you can help I take a number of Caruso's natural health supplements daily to manage osteoarthritis and other things but I am finding I can't add all the different supplements in as they are not listed when I search for them. I have tried adding them in as a food but cannot do that for all of them as some of the ingredients are not listed for me to add in as the food. Do I just not add those supplements in that I take daily or If I gave you a list of the ingredients that I could not find could they please be added to the ingredients data base? Thank you very much in advance for any help and advice you can give with this. Paula :)

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  • SoloAct
    SoloAct
    edited May 22

    Sorry that nobody responded 4 months ago. I'm just another customer, but, in my experience, you'd have to create a custom meal or recipe and add each ingredient to each supplement, then save that. Then you can add each supplement to Repeat Items (under Food) and, when it works, you'll see a prompt at the TOP the first time you log into your Diary each day asking if you want to add your repeat items. I hope that's clear enough.

    If they're not custom-made for you, then you could also look for that kind of supplement but another brand and make sure the sources and amounts are the same. Then do the same Repeat Item routine.

    (Unfortunately, after using it since I upgraded to Premium several weeks ago, it quit working yesterday and deleted all of my previous entries. I've been unable to even find a way to send a request for help to the staff. Nothing but automated ZenDesk instructions for how to create Repeat Items, which I already know how to do and did. That's new, surprising, and disappointing. Someone from Cronometer used to respond within a reasonable time.

    Port Angeles, Washington USA

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  • PositivePaula
    PositivePaula

    Thanks very much SoloAct for your reply. I have tried numerous times to add in all supplements but have realised now that it is impossible. The reason being is that not all the ingredients in the supplements are listed on the site to be able to pick from. the data base just doesn't have all ingredients in it. Not to worry though. So sorry to hear of your issues after upgrading to premium. Good luck with getting it all sorted out. All the best with your weight loss journey. Take care and stay safe, Paula :)

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