Fitbit Activity double counted

edited February 20 in Bug Reports

Hi everyone. I checked around the site to make sure this specific issue has not been mentioned before and did not see it. Having said that, I am totally new to this service so it is totally possible that I missed it. I apologize if that is the case.

I worked out for ~40 minutes this morning so my fitbit recorded that as a 40 minute workout. This was tracked both as exercise and "active minutes." My fitbit also counted some other activity today as active just due to my heart rate. That additional time raised my active minutes to 46.

I connected my fitbit to my cronometer account when I signed up today. When I updated cronometer, it pulled in the 40 minutes workout and the 46 active minutes. So it double counted my workout since the workout was included in the active minutes. Is there any way to avoid this? Or is this a bug?

Thanks in advance.

Comments

  • Hi @tacomaccountant there was a bug with this which we have since resolved. The calories should match at least by the end of the day. Apparently Fitbit has made a change to something in their software as well, so make sure you double check that it is showing correctly in your fitbit software as well! If you are still seeing an issue, would you mind sending along some screenshots of the discrepancy to [email protected] ? Thanks! :)

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Thanks for the quick reply! I will reenable the Fitbit tracking and see if it trues up by the end of the day.

  • Mine is doing exactly the same thing. Is there a remedy.

  • I tried again and am still having the issue. It isn't a huge deal to me as I just eat to a certain amount of calories every day and then monitor my weight to make changes. I do think it should probably be fixed though.

  • Hi guys! We released a fix this morning for this issue. Can you please try disconnecting and reconnecting your fitbit following the steps in our troubleshooting document: https://cronometer.zendesk.com/hc/en-us/articles/360020355032

    The fix will hopefully resolve the issue going forward (Barring any issues on Fitbit's end which we do not have control over). Let me know if you continue to see problems! Thanks so much for your patience while we worked on this!

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • I'm having the same problem. I revoked access via Fitbit and disconnected on cronometer. I then reconnected and it is, again, double-counting minutes.

    Fitbit has gone wonky and I've considered going with a polar fitness tracker-has Polar had any of these issues?

    "I've never considered excessive sanity a virtue" Mike Uris, San Antonio Express-News, 2002

  • Hi @comanchesue if you haven't already would you mind please emailing [email protected] including screenshots and any more pertinent details about the issue we are experiencing? We are looking into it since our last fix release, as it does seem to have not resolved the issue.

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • hi there @Hillary . I'm in the same boat here, although not sure if this is a bug or a feature. Here's an image:

    There'll be a Run (Fitbit) and another Fitbit Activity on it.

    I've tried deleting the Run (Fitbit) entry but it keeps getting readded.

  • I am new to cronometer and am experiencing the same problem with my fitbit.

  • Hi there,

    The Fitbit Activity value should only include your calories burned through basic living (walking around the house/office, etc.). Fitbit shows your workouts separately, like running, biking, etc. Are the total calories imported from Fitbit off from your Fitbit app?

    If you could send us an email at [email protected] we can look into whether your calories are importing properly. Could you please send us the following screenshots from the Fitbit app? (I've circled in the attached example where to tap to get the screens):

    tap on Cals wheel
    tap on exercise this week wheel
    tap on the active minutes wheel

    Thanks!

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

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