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how to download gold membership app without charge

yogamama57yogamama57
in Help

I just paid for a gold membership on my website account. How do I download the gold membership app on my iPhone? It requests payment when I attempt to download any of the cronometer apps. I thought it was "free" with a gold membership

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    Karen_CronometerKaren_Cronometer

    Hello @yogamama57

    With a gold membership, you will never have ads, so you can download the free app and enjoy an ad-free experience!

    There are two apps available Cronometer and Cronometer (Ad Free).

    Cronometer contains ads, but is a free app. (If you have a gold membership already, download this free app).

    Cronometer (Ad Free) is a paid app with no ads.

    Best,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

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    yogamama57yogamama57

    Thank you, Karen. I was able to download and log in successfully this time.

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    GillesGilles

    I might be losing my mind but I remember paying for the ad free app a while back, and now I have ads again? Am I remembering this wrong or did cronometer change it so that even people who paid for the ad free app now have to have a gold membership in order to be ad free?

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    Karen_CronometerKaren_Cronometer

    Hi Gilles,

    There are 2 mobile apps available; please double-check to make sure you have downloaded the ad-free app from the App Store or Google Play store on your mobile device.

    Gold subscribers will not have ads using either mobile app or when they log into their accounts on the website.

    Best,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

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    GillesGilles

    Thank you Karen,
    I just got a new phone and had downloaded the "with ad" version of the app. I found the ad-free app and it was marked "purchased" in my google play so I re-downloaded the ad-free app and now life is back to normal. :smile:
    Thanks again!!!!

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    Dem1993Dem1993

    I've paid for gold member ship on app and it won't let me use the gold features on the website??

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    Karen_CronometerKaren_Cronometer

    Hi Dem1993,

    Please check your subscriptions in the App Store or Google Play Store and email us at support@cronometer.com so we can look into this for you.

    Keep in mind there is an ad-free app with a one time fee of $2.99 USD that is different from a Gold subscription (available in monthly, every 6-months or every 12 months options.)

    Best,

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

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