Not syncing Apple Health

I’ve been using Cronometer for about 3/4 of the year. Overall, it’s been great. The flaky part of the app seems to be syncing workouts for me. It just stopped syncing as of a couple of days ago. No reason. I use an Apple Watch 6. iOS 14.1. The data writes to Apple Health. I’ve toggled the Allow to write data to Cronometer on Apple Health. I’ve tried backfilling the last 3 days of workouts, nothing. I restarted my phone, restored my phone, unpaired and repaired my watch, deleted the Cronometer app, reinstalled the app, disconnected Apple Health and reconnected. Went through just about every post on this issue too. Help!

Comments

  • edited November 2

    i haven’t been able to sync body weight and fat % from Apple Health for a few days. I also went through the full spectrum of troubleshooting that you did - well, I didn’t restore my phone, that would have been a bit much just for sync’ing :)

    Oh, and my issue has nothing to do with Apple Watch as I don’t have one.

    Pain is inevitable. Suffering is optional.

  • I'm exactly the same as p0wer_lifter. No Apple Watch, but no body weight and fat % (pretty much the only thing I have in Apple Health) comes through. Have done all of the above as well, except the phone restore.

  • I know the watch isn’t the problem as my workouts sync to apple health. There seems to be a problem between apple health and Cronometer that needs some fixing. Seems to be an ongoing problem looking at the dates of other forums on this. I hope someone who works for Cronometer reads this, soon.

  • It’s something new. This was working for me within the last week or so.

    Pain is inevitable. Suffering is optional.

  • Hi there,

    This seems to be something that cropped up in the last few days. We're gathering as much info as we can about this issue - if you can let us know what version of the app you are using, that would be a great help!

    Karen Stark
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • This is happening for me too. Version 3.5.4

  • edited November 3

    For me it is: 3.5.5 (b764-IF-s1)

    Pain is inevitable. Suffering is optional.

  • My version is also 3.5.5 (b764-IF-s1)

  • I'm using 3.5.4 (b761-IF-s1). Problem seems to have started for me yesterday when the new apple IOS 14.1 was installed on my iPhone

  • I've just updated to 3.5.5, no difference.

  • edited November 5

    Hi Everyone, Thanks for reporting this issue! We are currently looking into this and I am hoping to get a bit more information. We are wondering if this is specific to body weight and fat % only as reported by @p0wer_lifter , or if you are all experiencing this issue with all items to import from Apple health?

    If you have not done so already, please follow the steps outlined in our Apple health troubleshooting user manual article

    Would you mind also please letting us know:

    • Do you have any other apps connected to Apple health importing/exporting data to apple health?
    • Do you use an Apple watch
    • Do you have any other device integrations connected to Cronometer
    • Do you use the mobile app exclusively, or do you also use the Cronometer Website?

    (Feel free to email us at [email protected] with answers to these questions if you do not feel comfortable posting this information on a public forum!)

    We are doing some digging on this currently so any and all information you have will be useful! Looking forward to getting the Apple Health - Cronometer connection back up and running ASAP! We know how important this integration is for easy and accurate tracking in Cronometer!

    Hilary
    cronometer.com
    As always, any and all postings here are covered by our T&Cs:
    https://forums.cronometer.com/discussion/27/governing-terms-and-disclaimer

  • Tested with other apps on iOS with weight and height. Other apps import weight and height. Chronometer doesn’t import either of these nor body fat %

    Pain is inevitable. Suffering is optional.

    • Do you have any other apps connected to Apple health importing/exporting data to apple health? No
    • Do you use an Apple Watch? Yes
    • Do you have any other device integrations connected to Cronometer. No
    • Do you use the mobile app exclusively, or do you also use the Cronometer Website? Only the mobile app.


  • edited November 6
    • Do you have any other apps connected to Apple health importing/exporting data to apple health? No, just Cronometer
    • Do you use an Apple Watch Yes
    • Do you have any other device integrations connected to Cronometer Yes. I have Fitbit, Apple Health and Withings all set to sync with Cronometer. I sync Fitbit to Cronometer for resting heart rate and sleep, Use Apple Health for workout data and Withings Healthmate for weight and bodyfat%. Of those three, only Apple Health is not currently syncing. It last synced 10-29-2020.
    • Do you use the mobile app exclusively, or do you also use the Cronometer Website? I’ve used both, but primarily use the app.

    Edited to add: I just tried to “backfill” with Apple Health via the calendar icon in Cronometer settings and had no luck getting it to sync the missing data.

  • edited November 6

    Do you have any other apps connected to Apple health importing/exporting data to apple health? I only connect with Cronometer. I import only Blood pressure and heart rate. I do not import body weight.

    Do you use an Apple watch - No

    Do you have any other device integrations connected to Cronometer - No, only apple health

    Do you use the mobile app exclusively, or do you also use the Cronometer Website? I use the website too

    • This is happening for me too. It was working fine a few weeks ago.

    • Do you have any other apps connected to Apple health importing/exporting data to apple health? Yes about 5 but it all used to work fine.
    • Do you use an Apple Watch. Yes.
    • Do you have any other device integrations connected to Cronometer. No.
    • Do you use the mobile app exclusively, or do you also use the Cronometer Website? Mobile app.


  • So:

    Do you have any other apps connected to Apple health importing/exporting data to apple health? Yes, I have VEFit connected from my scales, this imports fine into Apple Health. Data logged directly into Cronometer transfers fine into Apple Health (dietary values and weight entered into the Cronometer app appears fine in Apple Health)

    Do you use an Apple watch No

    Do you have any other device integrations connected to Cronometer - Yes. Garmin Connect. Activities from this transfer fine into Cronometer.

    Do you use the mobile app exclusively, or do you also use the Cronometer Website? Both.

  • So, the iOS app mysteriously started to sync with Apple Health again. I don’t believe there was an update, so no idea what happened.

    Pain is inevitable. Suffering is optional.

  • Still not working for me.

  • Still not working for me. Apple Watch updated yesterday to version 7.1. Restarted watch and phone, still does not sync.

  • I think something broke with the 14.1 iOS update. After installing that my ability to import from Apple Health has stopped. Tried the troubleshooting issues mentioned in the C manual including backfilling and disconnecting, but no luck.

  • Withings info,watch,blood pressure, and scales won't record either

  • How odd. All sync issues are now working good for me after not working for a while.

    Pain is inevitable. Suffering is optional.

  • FWIW, I updated to iOS 14.2, and it made no difference, still not syncing for me.

  • I submitted a ticket yesterday, support is aware of the issue and is actively working on a fix. I'll post here with any resolution.

  • It will sync for me IF I choose “turn ALL categories on” in the Apple Health app in personal settings under Apps>Cronometer.

    However, if I toggle off even one by itself (for example, I don’t want “active energy” to sync, I just want specific workout data so I toggle off active energy) then nothing syncs at all, so it seems like an all-or-nothing issue right now?

  • Still a ‘no’ from me. I think someone is going to update this thread when the problem is rectified.

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